211 - Community and Social Services 24 Hour Helpline

311 - City of Edmonton

Alberta & Canada Supports

Alberta:

• Alberta Income Support Information
• Alberta Supports Contact Centre: 1-877-644-9992 province wide 

Canada:

• Employment Insurance (EI)   1-800-206-7218 (24/7 availability)
• Sickness Benefits: Apply if you are unable to work due to illness, injury or quarantine
• Regular Benefits: Apply if you’ve lost your job through no fault of your own
• Critical Services Request Form (Service Canada): For issues related to Canada Pension/Old Age Security, EI, Passport Service, Social Insurance Number (SIN)
• CRA Contact Information

Housing Resources:

• Alberta Affordable Housing Programs
• Centre for Public Legal Education Alberta (CPLEA) Renters Sheet: If you have problems while renting the steps in this sheet may help you.
• Edmonton Affordable Housing Programs
• Edmonton Housing Services Resources
• Landlords & Tenants Laws in Alberta

Children / Youth:

• Child Abuse Hotline - 1-800-638-0715  (24/7)
• Child Intervention Crisis Unit - 1-800-638-0715
• Family Violence – Find Supports - Call 310-1818 (24/7), more than 170 languages
• Safety Web Chat: Gov AB anonymous web chat service for family violence, child / elder abuse, social isolation issues. Offered daily from 8am-8pm.

Disabilities / Special Needs:

• Emergency Preparedness Guide for People with Disabilities/Special Needs (Canada)

Family:

• Affordable Housing
• Canadian Red Cross
• Caregivers Alberta - 844-479-0638, 1-877-453-5088, ladams@caregiversalberta.ca
• CASASC Sexual Assault Crisis Line - call or text 1-866-956-1099 (24/7)
• Community Services 211
• Crisis Services Canada: Local Resources & Support
• Family and Community Support Services
• Family Violence – Find Supports - Call 310-1818 (24/7), more than 170 languages
• Safety Web Chat: Gov AB anonymous web chat service for family violence, child / elder abuse, social isolation issues. Offered daily from 8am-8pm.
• Income Support - For Basics (Emergency needs; food, clothing, shelter) – Call 1-866-644-5135
• Sexual Assault Response Team
• Sexual Assault Centre of Edmonton (SACE): 780-423-4121 (9am-9pm) 
• Seniors Abuse Helpline - 780-454-8888 (24/7)

Shelters:

• Alberta Council of Women’s Shelters- 1-866-331-3933 (24/7)
• Emergency Women's Shelters
• Find Shelters
• WIN House Women’s Shelter & Crisis Line: 780-479-0058 (24/7)
• Lurana Women’s Shelter & Crisis Line: 780-424-5875 (24/7) 

Legal Support:

• Edmonton Community Legal Centre (ECLC) provides free legal information and advice to low to moderate income people. Call 780-702-1725
• Justice System Information (ACJA): Questions about courts, police and corrections
• McLennan Ross Publications: A range of topics and sectors covered for self reading
• Police Information Check: EPS now offers applications online

Important Phone Numbers:

• Alberta Council of Women’s Shelters- 1-866-331-3933 (24/7)
• Addiction Helpline – 1-866-332-2322 (24/7)
• CASASC Sexual Assault Crisis Line - call or text 1-866-956-1099 (24/7)
• Income Supports (Emergency needs; food, clothing, shelter) – 1-866-644-5135
• Kids Help Phone – 1-800-668-6868 (24/7)
• Mental Health Helpline – 1-877-303-2642 (24/7)
• MyHealth.Alberta.ca: List of Important Numbers
• Seniors Abuse Helpline - 780-454-8888 (24/7)
• Toll Free Crisis Line / Distress Centres (24/7)
  • 780 area code: 1-800-482-4357
  • 403 area code: 1-800-784-2433
• Sexual Assault Centre of Edmonton (SACE) Support and Information Line: 780-423-4121 (9am-9pm)
• Alberta One Line for Sexual Violence:(Text, Chat or Call) 1-866-403-8000 (9am-9pm)

Services:

• Access 24 / 7 (Anderson Hall, Royal Alex Hospital) provides a range of urgent and non-urgent addiction and mental health services including service navigation, screening, assessment, referral, consultation, crisis intervention, outreach and short term stabilization. 780-424-2424
• Adult Addiction and Mental Health Services - Edmonton Zone
• Canadian Association for Suicide Prevention: Find Bereavement & Crisis Support Centres in your area. Edmonton: 780-482-HELP (4357)
• Center for Suicide Prevention
• Child and Adolescent Addiction and Mental Health Services - Edmonton Zone
• Family Violence Web Chat: Gov AB anonymous web chat service for family violence, child / elder abuse, social isolation issues. Offered daily from 8am-8pm.
• Kids Help Phone is Canada’s only 24/7, national support service. We offer professional counselling, information and referrals and volunteer-led, text-based support to young people in both English and French. 1-800-668-6868
• Saffron Centre: Sliding fee scale counselling programs to victims of trauma, abuse, and sexual violence. Call 780-449-0900 or email to set up an appointment.
• Stop Hate AB, Alberta Hate Crimes Committee: A self-reported site to document hate incidents and place to find information and supports
• The Psychologists’ Association of Alberta Disaster Response Network: offering pro-bono psychological services with priority for health care providers and first responders traumatized by recent events. Email paa@paa-ab.ca or call (780) 424-0294. Toll Free: 1-888-424-0297

Mental Health Resources:

• Anxiety Canada: Expert tools and resources for managing anxiety
• Caregiver Mobilization Toolkit: Mental Health Commission of Canada
• Centre for Online Mental Health Support: Currently offering all their programs for free
• Free Mental Health Resources: Dropbox link with over 200 free resources (books, worksheets, workbooks, guides) to help others cope with anxiety/fear, addiction, depression, suicidal idealization, and stress.
• Help4Me: Youth Addiction and Mental Health Resources from My Health Alberta
• Online Resources for Mental Wellness and Social Connection (CMHA)

Caregiver Education & Tools:

• 6 free online speech therapy resources for kids  
• Birth & Baby Education: Alberta Health Services